Support
Find a quick answer below, or write to us. We usually reply within 48 hours.
Check your spam folder. On the sign in screen, enter your email and password and tap “Resend verification email”. Open the link on the iPhone where WhenUp is installed; it expires after 1 hour.
On the sign in screen, tap “Forgot password?” and follow the link we email you.
If WhenUp is installed, tap “Open in WhenUp”. If not, install it and open the link again.
Plans can have up to 20 people on the Free plan and up to 100 with Pro, you included.
In Availability → Privacy choose “Visible to friends” or “Only me”. With “Only me” you can still share a link for a period you pick; it stops working when that period ends.
Check iPhone Settings → Notifications → WhenUp, and Profile → Notifications in the app. Reminders arrive 24 hours before plans that have them turned on.
In WhenUp go to Profile → Manage subscription, or open iPhone Settings → your name → Subscriptions.
Purchases are processed by Apple. You can request a refund at reportaproblem.apple.com.
Open their profile, tap “…” and choose “Report user”. You can block them at the same time: they won’t be able to find you, invite you or see your availability. We review reports within 24 hours.
Account
You can delete your account at any time, right from the app.
Can’t sign in? Email hello@whenupapp.com from the address of your account and we’ll delete it for you.
Write to us and we’ll get back to you within 48 hours. To help us help you faster, include: